Refund & Return Policy

At Mayali Meer, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please review our Refund & Return Policy before placing an order.

1. Return Eligibility

Customers may request a return or exchange if:

  • The product received is damaged or defective.

  • The wrong product, size, or item has been delivered.

  • The product received does not match the confirmed order details.

To be eligible, items must be unused, unworn, unwashed, and returned in their original condition with original packaging, where applicable.

2. Return Request Period

Customers should contact us within 48 hours of receiving their order to report any damage, defect, or incorrect item.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Non-Returnable & Customized Products

The following products may not be eligible for return or exchange:

  • Customized or personalized outfits.

  • Products stitched according to customer-provided measurements.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without prior approval.

However, if a customized product has a manufacturing defect or does not match the confirmed customization requirements, please contact us for assistance.

4. Exchange Policy

Exchanges may be considered for eligible products, subject to product availability and approval by our team.

If you receive an incorrect or defective item, please contact us with your order details and clear photographs of the issue.

5. Refund Policy

Refunds may be considered for approved return requests, depending on the circumstances.

Once an eligible returned product has been received and inspected, our team will inform you about the refund decision.

Approved refunds will be processed through an appropriate payment method. Processing times may vary depending on the payment provider and transaction method.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number and contact details.

  3. Share clear photographs or videos showing the issue.

  4. Our team will review your request and guide you through the next steps.

7. Shipping & Return Costs

Return shipping costs will depend on the reason for the return and the outcome of the review.

If the issue is due to an incorrect or defective product supplied by Mayali Meer, we will coordinate an appropriate resolution with the customer.

For other approved return requests, shipping costs may be the customer's responsibility.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, dispatched, or entered the customized stitching or production stage.

9. Policy Updates

Mayali Meer reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be published on this page.

10. Contact Us

For return, exchange, or refund inquiries, please contact our customer support team:

Brand: Mayali Meer
Phone / WhatsApp: +92 335 5207124
Email: mayali.meer@gmail.com
Website: https://mayalimeer.com/